Shell Vacations Club
Shell Vacations Club Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shell Vacations Club has 1.7 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality of the timeshare properties, Excellent resorts, I felt the property showed a lot a issue with.
Cons: Being scammed, High pressure sales staff, Room showed is not example of those stayed in.Recent recommendations regarding this business are as follows: "Just pay for your vacations out of your savings you can get rooms at a low price", "do not buy", "Not to purchase it", "Don't waste your money.", "Check your credit card statements for unauthorized charges!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shell Vacations Club has 1.7 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality of the timeshare properties, Excellent resorts, I felt the property showed a lot a issue with.
Cons: Being scammed, High pressure sales staff, Room showed is not example of those stayed in.Recent recommendations regarding this business are as follows: "Just pay for your vacations out of your savings you can get rooms at a low price", "do not buy", "Not to purchase it", "Don't waste your money.", "Check your credit card statements for unauthorized charges!".
Most users ask Shell Vacations Club for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Not satisfied with there honesty.
User's recommendation: Just pay for your vacations out of your savings you can get rooms at a low price
I'm cancelling this money waster
User's recommendation: do not buy
Bad service, old dirty resorts, no availability
- No pros
- All of the above
Preferred solution: Full refund
User's recommendation: Not to purchase it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy with Timeshare - Shell Vacation Club
Preferred solution: Full refund
User's recommendation: Don't waste your money.
Unauthorized credit card charge
User's recommendation: Check your credit card statements for unauthorized charges!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Napa, CaliforniaPoor communication and customer service
I paid/settled and requested to close my account/membership with a collection company and Shell in 8/2020. And have receipts to show.
I even asked was there anything to sign both agencies told me no. Thought everything was done. 7/2022 over 180 day delinquency showed up on my credit report. Ive called Shell and held for hrs being dumped on all departments, hung up on explaining over and over again.
On multiple occasions their system was down for weeks. On 2 occasion I was told the account is closed and will send documents to exit. However I never received those documents. I was told to call the collection agency who got the documents however when I called Shell to inquire about something they stated the letter didnt come from them and it was not valid since it was dated 9/2020.
I was told that I never requested to close the account and that I should have requested the documents how were we suppose to know to close it is what I was told. I was told the collection company CANT exit me from Shell. Im told I have to bring the account up to date to begin the exit process. Lastly after being on hold for hrs again and on the phone with a rep for 2 Hr Shell once again said it was paid however the collection company would exit me from the account since they have my account which they dont.
I verified it. I have not received a bill a notice or email regarding over due payments till this day. I have completely been given the run around for over a month with no resolution but to make me pay again.
I filed numerous disputes and a complaint with the CFPB. This has completely ruined my credit.
- Incompetence
- Constant system errors
- Horrible with resolutions
Preferred solution: Close account and remove from credit score
User's recommendation: Don’t do business with Shell or Wyndham
I haven’t been at all happy with this company for several years now.
Last year I never got any statement showing what I owed for maintenance fees. I tried to get onto Equiant where we normally go to make the payments and never could get on.
Didnt know what was happening because no one was traveling last year. I got a statement I think in February telling me I owed all the maintenance fees and all this extra fees. Pinnacle collection agency called and I set up payment arrangements to pay it all off. I started getting voice mails again so I called Pinnacle back.
Now they are telling me that the arrangements I made with their representative wont be honored and that Shell Vacations club is demanding that I pay everything by July.
Ever since this company was bought out it has been a lousy company.
It has probably been 3 years or so since I have even been able to get a resort booked. I want so badly to get out of this stupid timeshare!
- Rising maintenance fees
- Not luxury as described some resorts
- No availability at resorts or affiliate resorts
Preferred solution: I want out of the contract. I don’t want to be a member anymore. They can have my points; I just want out!
User's recommendation: Don’t do business with them. It is a scam!!!
Everyone is confused
No help
User's recommendation: Jim Romero construction a g mail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaImpossible to contact "Customer Service." Event #1-question about bill...cannot get to an agent.
Preferred solution: Let's start with answers to questions!
User's recommendation: You are at their mercy as to any form of true customer service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure of a release from them
NO RESOLUTION YET!
totally UNPROFESSIONAL AND NOT TRUSTWORTHY
- I felt the property showed a lot a issue with
- Quality of the timeshare properties
- High pressure sales staff
- Room showed is not example of those stayed in
- Being scammed
Preferred solution: Get out of their contract.
User's recommendation: Do not trust Windam od Shall Vacation Club . They continue to lie and avoid customer contact Absolutly no customer service.
Cancellation
- Unwilling to negotiate a reasonable solution
- Would not give us our paid for points
Preferred solution: cancellation
User's recommendation: This company is irresponsible and does not serve their customers!
Internet access problems
Warning
Frustration
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy Shell Vacations Timeshare. Their website is archaic and they need help with their IT department.
Scamming people to buy timeshare
- Being scammed
Preferred solution: buy back my timeshare
User's recommendation: do not buy timeshares not worth it
About
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Shell Vacations Club is a company that provides different leisure and vacation products and services. This travel provider offers a wide range of different tours, vacation packages, car rental, tickets and hotel room booking options and many other services. In addition, Shell Vacations Club offers to buy its timeshare and obtain several free trips. It has a whole line of different membership programs due to which the member can get some discounts, rebates and other benefits. The number of destinations provided by Shell Vacations Club is huge.
Shell Vacations Club is ranked 319 out of 1983 in Hotels and Resorts category
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Truer words have never been spoken.
us too! So hard to book, so hard to change, limited locations. We have not used a single time in 20 years and they make it very difficult to get out of it.