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I have been an owner with Shell for 3 years. Just recently I was diagnosed with lung cancer. I had to take many months off of work for treatment and time to heal. Needless to say we had some money problems. Yet because of ownership I was able to take my family on an...
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5 comments
Anonymous
#48219

This company has been around for over 40 years! I am a second generation shell owner.

My family has been owner eversince I can remember. Not perfect but I cant imagine what a difference it would have been if my father had never purchased. I think some people buy this stuff because they want to be better parents or husbands or wives they buy out of guilt.

I can see how some people could be upset somtimes but the negative comments on this site are nuts! Maby they were unhappy to findout that shell couldnt solve all the problems they have in thier rotten lives.

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Review
#123110 Review #123110 is a subjective opinion of poster.
We recently endured a 2 1/2 hour SVC timeshare presentation (we wanted the activity discount), and we are still in disbelief at the condescending, dishonest, unprofessional sales staff. From the moment you walk through the door and are asked to see your credit card and...
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6 comments
Anonymous
#294316

@cupcake...Unlike the "slimy salesperson" i'm glad you have some decorum. First of all, they have a job to do and a selling process to stick to, just as you and your spouse have a plan and buying process that you stick to. Second of all, as such a smart traveller having not fell of the turnip truck you should realize that to get "discounts" on your activities, rather than booking through a concierge (which is how you were booked for the salse tour) you should call activities vendors directly for a discount, or go to one of the many kiosks in town offering discounts on activities without having to waste 2 1/2 hrs of vacation by going to the sales room. You're so savvy on transparent weak sales technique by not jumping into something the "slimy" salesperson says is a good value, yet the marketing agent told you the discounts were a good value if you went to the presentation and guess what: you can get discounts without having to go through that. You may not have fallen off the truck, but you're definitely not capable of driving it either!

Regards,

Savvy Traveller

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Review
#123022 Review #123022 is a subjective opinion of poster.
I have been a owner for six years. I am quite pleased for the most part with the quality of both service and accomodations from Shell. I have stayed in resorts in Canada (Calgary & Vancouver), Arizona, Hawaii, Florida, Anaheim, Las Vegas and Napa. All were a great...
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15 comments
Yosemite
#253374

If you love shell so much why don't you buy mine.I promise you that I will be happy with you decision.

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Review
#122876 Review #122876 is a subjective opinion of poster.
Loss
$40
the paperwork said we could use explorer points when half of our payments were made, so i made a reservation. then they called and said it all had to be paid, and if i cancelled the reservation i wluld lose my points. i would NOT buy from this company. i have had much...
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10 comments
Anonymous
#146640

I paid for one property in full then bought another and now I am in the process of loseing both because they are foreclosing on one because the maintenance fees went from $849 to $2700 a year which is BS but EQUINT screwed me out of $1500 buy taking unatherized money out of my account and never gave it back after they said they would. this is the worst company I have ever had to deal with :(

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Review
#121928 Review #121928 is a subjective opinion of poster.
Loss
$2500
I unfortunately agree with all the bad reviews of Shell Vacations. We have been an “owner for almost a year now and have been turned down for every reservation we have tried to make. We eventually spent a weekend at the Vino Bello and it was very nice, but it was...
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4 comments
Anonymous
#90407

Many promises were made that are now not available. I cannot even express my disappointment and disgust at being taken for such a miserable roide that has no end in site as you can''t even hardly giv these memeberships away, much less resell them!!

Totally overpriced and does not deliver the resort style vacations promised.

People do not waste your money!! As an Elite owner I am supposed to have all the special services and added extras..I have YET to have one of them actually delivered!!!!

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Review
#120907 Review #120907 is a subjective opinion of poster.
Loss
$27
We spent seven hours at an SVC presentation. Upon signing, we were offered a reimbursable dinner. We ended up canceling at our financial advisor's advice, and were told we would not be reimbursed for dinner. We complained, stating that we were never told the...
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2 comments
Anonymous
#87045

You said it! We had a very similar experience except we actually paid for ours & are still trying unsuccessfully 99% of the time to book any vacation.

Takes forever, can't get what you want, only were able to use one & it was mediocre at best, cancelled two others when they didn't work out, pay high maintenance fees every year & end up having to make vacation plans outside of our timeshare. Must have a lot of time & patience, no schedule or expectations, want to golf, shop, cook (or pay even more to eat out). Renting & selling don't work either.

Feel stuck. :sigh

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Review
#120690 Review #120690 is a subjective opinion of poster.
My husband and I were offered a tour at shell in Anaheim. We had very good service and received our gift. We decided to buy. We pay $99 no service maintenance fee and our contract is up in 2 yrs. I like the company and they do what they say. Like any company it depends...
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5 comments
Anonymous
#31102

Hi everybody,

I bought shell vacations club membership on 09-03-2006. But it is complete swindle. The total price for the membership is $30239.00 and $1150.10 annual maintenance fee (they call it assessment). What I got is 7000 points/year which equal 4 weeks vacation time including everything (airfare, food, car rental…) that’s the sales told me.

I tried to book my first vacation on 09/15/2006. Their customer service told me the points can be only used for club properties, but it can be converted to purchase airfare something and the 7 points equal 1 dollar. That totally different than the sales representative told me. It’s a absolutely a trick. I pay $30239.00 plus $1015.10 every year and then I got $1000(7000points) back per year.

After figure out the whole store, I contacted shell vacation club to cancel this purchase at the same day (09/15/2006). But they don’t allow me to cancel it.

I wanna hire an attorney to fight with this company. If you have any information please share with us.

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Review
#120590 Review #120590 is a subjective opinion of poster.
We attended a time share presentation and did not wish to buy their product. One of the lures to attend the presentation was "A Hawaiian Holiday." This was through an agency called Holiday Travel of America, based in Carlsbad, CA. They requested a fee of $100...
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11 comments
Anonymous
#157282

Their compent and wonderful sales people created a false loan. Since I paid "cash in full to buy", I am stuck with something I have had the points expire on for nonpayment on their false loan.

They fixed it , but every years or use, I get my appearanc of a dead beat on their false loan back in my face.

I cannot enter their wonderful website yet. ( Years later) , because I appear to be a deadbeat.

They made it right, and all good for me, by paying my maintanence fees and they declare they did every year on their EQUIANT website...however, I get the bill and pay it myself or lose my use...whoopee.

About that use.

Since I cannot enter their website as the "deadbeat" stopped by an Equiant report they cannot reverse.

I am forced to rely on "the odd accents of English" who answer the phones.

When they key entry error any booking I am trying to make, I lose points for the reversal on that booking error they just made and read back to me, within the same phone call.

If you love headaches and near to tear experiences as vacations ... you are going to love these competent people.

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Review
#119770 Review #119770 is a subjective opinion of poster.
We are extremely upset that we were taken by this huge company that could care less about you once they reel you in! They have a party like atmosphere that gets everyone excited about what seems to be a fantastic opportunity and then they go for the kill. My husband...
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16 comments
Anonymous
#177642

They don'y mind selling you something, that can't seem to be resold. I asked them for help, they didn't have a clue as to how to fix it. I'm not even 30 days late and I get 4 calls a day from Equiant.

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Review
#112722 Review #112722 is a subjective opinion of poster.