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Shell Vacations Club - Timeshare Deposit Review from Lahore, Punjab Province

1.1
Details
I was visiting San francisco and did the ultimate mistake of signing up for shells timeshare. I realised that I didn't want to continue it so I canceled it within 7 days! It's been over a month now and they still haven't refunded my initial deposit! When I call them in Donatello,those who dealt with me Dont come on the phone! They send a message that it's refunded but I haven't received anything. They are suppose to send me a money order and put credit back in my card. When I ask them to send me a receipt or proof of the process, they don't even do that!! Seriously most regrettable experience of my life!!
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Review
#621698 Review #621698 is a subjective opinion of poster.
Reason of review
Problems with payment
I have been reading the negative reviews and can hardly believe that people actually spend their hard earned money to purchase a time share and then don't bother to learn how to use it. My husband and I have been SVC owners for 11 years. In that time we have been to...
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2 comments
Anonymous
#982861

I agree with Beach Girl.... Really....

This posting raving of soo many extravagant vacations is over the top and suspicious to say the least! My husband and I were nothing but bullied by the SVC agents to purchase a timeshare package and treated so rudely when after repeated No's that we had to get up to leave.

Their system is a scam and to all who read and learn about SVC... BEWARE!!!

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Review
#607747 Review #607747 is a subjective opinion of poster.
Reason of review
Good quality

Shell Vacations Club in Modesto, California - Never able to use a reward for sitting through presentaion ever

I also have a loan that bears a prepayment penalty, which is not what was rep-ed to me, by Kai . payments are not applied to principal. ooo ooo oo ooo ooo ooo ooo ooo ooo oo o oo ooo oo ooo oooo ooo oo oooo ooo oo ooo oo oo oo ooo ooo o ooo oo ooo ooo oo oo oo ooo ooh 100 words is a little long for a simple rip off. No one made it right, and no one wants to correct it for a pay off, which means it is still ongoing under new ownership. yuck huh!
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Review
#595950 Review #595950 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Not as described/ advertised

Shell Vacations Club - Vacation Booking Review from San Francisco, California

1.0
Details
So the incentives aside...those are a joke and never are available...trying to register at their property in Napa and have now been charged 300 dollars in fees that were told on the phone to be included which is as much as what it would cost to stay at the top hotel in the county. Why is this company still in business, it takes your money and charges you for the service twice.
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1 comment
Anonymous
#938461

Yes, at the Napa Vino Bello Resort, the one thing we do not like about their policies is that the charge your card $100 per night for incidentals. That is just in case you charge a spa treatment, restaurant charges, etc.

to your room, that at least they can recover the amounts if you tried to leave without paying. We booked for 5 nights, had them run our ATM, we didn't have an active credit card at the time) and found that we had a $500 amount 'hold' on our card.

Being retired and limited funds, we were counting on that money do take a couple of wine tours and meals. That policy stinks, and when I talked to SVC, thay told me that that was not their policy, but was the Meritage Hotel policy, the property next door where you check in for the timeshare Units.

Review
#581996 Review #581996 is a subjective opinion of poster.
Reason of review
Poor customer service
1.1
Details
I have owned this timeshare for over 7 years now and have never been able to take the vacation we wanted. I have had points expire and have over 5000 now that I feel are useless. I have tried to give the timeshare back and they won't even take it. I wouldn't dream...
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Review
#579004 Review #579004 is a subjective opinion of poster.
Cons
  • Being lied to when i joined
Reason of review
Not as described/ advertised
Loss
$15000
Preferred solution
Take back your timeshare....I am done with you

Shell Vacations Club in Tulsa, Oklahoma - SHELL SCAM THIS IS A RIP OFF

Promised great vacations, paid on this for 9 years and got one 5 day stay at a "resort" where everything was broken. Staff were rude when I called to complain. Every time we have tried to book the resorts were sold out but when I called the resorts they had rooms for paying customers. When we attempted to sell the SHELL timeshare resale department said it wasn't worth the 900.00 left on the payoff! This was after paying for 9 years, over $12,000. They also require a fee $1000.00 to resell or you are stuck paying "maintenance" fees of 500-600. per year. This company is a scam. Class Action would be great.
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Review
#575962 Review #575962 is a subjective opinion of poster.
Reason of review
Lied to about the timeshare
Loss
$12000
Preferred solution
Full refund

Shell Vacations Club scammed me

Ours was purchased in Anaheim at the Peacock Suites, which was presented as our "Home Club" and we were going to be Elite members, and would have carte blanche there in terns of reservations, and anything we could not use they could rent the points for us no problem for more than the maintenance fees. We were told we could sell it through them at any time and that it would INCREASE in value. We later found that Peacock Suites is not even a Shell property, they just "have limited inventory" there. We can NEVER get a 2 BR upgrade (another promise) because none of the 2 BRs are available - and one person told us Shell doesn't even OWN any of the 2 BR inventory. I can go on Expedia or Priceline and get a 2 BR (or any other) unit for $99 for the same time I cant get ANY reservation through my Shell membership!! PLUS My parents went to a time share talk when they stayed there and were offered the SAME deal I got FOR $20,000 LESS than I paid the year before.!!!! What a crock I was sold. How do I join the lawsuit? Helenlope@hotmail.com and nagromlt@hotmail.com
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Review
#571106 Review #571106 is a subjective opinion of poster.
Cons
  • Being lied to when i joined
Reason of review
Not as described/ advertised
Loss
$60000
Preferred solution
Full refund

Shell Vacations Club in Lakewood, California - Yearly Maintenance Fee's $3 voluntary contribution shannanogins!!!

2.3
Details
Funny how a voluntary contribution is added into maintenance fee options #1 and that option is above the part you tear off to mail to them. It is also already added into total when you look at "current account status" breakdown. That word "voluntary" is only added in words on the left BUT is still added onto total. If you do not look closely at option #2 on second page you'd miss the fact it is OPTIONAL and then you'd mail off an extra $3 to the company you already hate for sending you the maintenance fee bill. Shame on you Shell for trying to fool us, the one who pay your salary and deal with your shannanogins!! If it were truly optional it should be option #1 instead of option #2. I hope someone files a class action law suit regarding this for this year and the past years that I am sure i paid due to being fooled!!
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Review
#568585 Review #568585 is a subjective opinion of poster.
Cons
  • Being lied to when i joined
Reason of review
being lied to
Preferred solution
to send us a truthful statement!
1.3
Details
I have lost 2 years worth of points. I have tried to book a vacation weekly for a year. The send a giant book that is totally ***. Not one room in the entire area. I live in Texas and wanted to go anywhere I could drive, I have a business and am tethered to it. The...
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1 comment
Anonymous
#922694

Agree, this is the worst scam. Calling now.

Review
#555905 Review #555905 is a subjective opinion of poster.
Pros
  • Potential
Cons
  • Reality
Reason of review
Not as described/ advertised
Loss
$12000
Preferred solution
Full refund

Restroom Access Review

Stopped at gas station off of 74 in Rockham NC bought 27.00 in gas then was told had to buy something to be able to use restroom we are from Fort Bragg NC we will be letting co workers know that this is not good business the number the clerk gave us to comtact someone was9109975330 which I believes ro be the store number
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Review
#541552 Review #541552 is a subjective opinion of poster.