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I've owned time share for 20 years but the the last 5 years with Shell has been nothing but disappointment. We have not been able to use our points for the last 4 years due to the elimination of Interval International & RCI. After having to forfeit 2 years worth...
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smapp
smapp

My husband and I regret that we were sucked into purchasing SVC. We managed to pay off our loan and are now paying monthly fees but haven't been able to make much use of our p...

Anonymous
Anonymous

We own with Shell and have had the same exact problem. When we first bought it was wonderful. The last 5 years since they changed exchanged companies we have not got any desti...

#452068
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We got duped by four sales guys into signing up. I went home and saw all of the negative reviews posted, so I tried to cancel. When I called they told me I had to leave a message, which I did. Another four days go by and I never heard anything so I call again, and...
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LTCC
LTCC

Let me get this straight.....you sent your credit card info not once...but twice to these thieves....knowing you were duped once already......that answers a lot

#447439
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My husband I were totally sucked in. We were promised free vacations to Italy etc. The salesman stated "would you rather share with your children that you have a nice home or that you have travelled the world. We paid a total of 10, 754 dollars with 575 dollars...
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Anonymous
Tina

I have been an owner for over 5 years. I hate it! Do you think we could file a class action lawsuit? Has anyone looked into this? I've searched before but haven't found anythi...

Anonymous
Jim Chamberlain

I'm sorry to here you where taken advantage of by the sales staff. My wife and I have been going to shell resorts in Hawaii since 1994 and Napa since it opened a number of yea...

#427991
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Just in case you were toying with the idea of spending your hard-earned money on what may appear to be a "life time of vacations!" then continue reading. What you will get is a frustratingly complicated set of RULES that makes booking a vacation overly difficult! The...
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#425495
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On June 18 &19 SVC had a computer problem with its online site. After asking for your credit card number to pay the transaction fee you would get an error saying the site was unavailable, try later. I tried this two time on the 18th and two times on the 19th...
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#422779
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So SVC's website had a problem last week on June 18 & 19. You would go through the process of booking a property and after entering your credit card information to pay the service fee for booking it would say they had a problem and try later. Each time you did...
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Gualala, California
#422195
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We too got caught up in the "promises" Shell vacations present with HIGH PRESSURE sales. Promised all sorts of wonderful things and then come to find out it just isn't true. Do you realize that we send tehm hard earned "MONEY". They then convert money to points so...
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#407703
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I missed my maintenance payment because I have been out of the country for a couple of months (I've always been current on loan and maintenance) and surprised to see that it was quickly transferred over to collection agency and I got slapped with a $250+ punishment...
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Anonymous
MB

The same thing happened to me. I called to find out how I can speak to someone and the imbicile on the line said,"there is no one to speak to. Your fees are all paid up." It...

#392942
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They lied to me to get me to covert to points and now won't let me out of the deal. When I refused to pay the annual dues, they sent me a letter that stated that if I did not pay they would take my time share back without any further penalty. Later I was turned...
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Anonymous
Customer Care

Hello ystrong, We are always concerned when any of our owners feel they were lied to and would love to speak with you about the specifics of your situation. Would you mind...

#390668
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I believe SVC engages in fraudulent and unfair business practices. As mentioned by several other complaints, I bought points that are worthless. I can never book a vacation, I continually pay increasing maintennance fees for resorts I've never been able to get into,...
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Anonymous
Anonymous

I would like information Dannymorrisjy@yahoo.com

Anonymous
Anonymous

Count on meRutzkj@yahoo.com

#390283
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