Not resolved
Customer service
Facilities and Services

This was our second attempt to transfer our points from Shell. The first time was for Europe a year ahead of time and that did not work at all. This time held its' own problems.

For our three week vacation we transferred over into Marriott through the Interval program but not without a struggle from Shell Vacations. Shell were not truthful from the outset. The info given to us for Florida suggested that late Oct early Nov would be a good time to secure timeshares in southern Florida. Six months prior to the vacation, I was told by Shell that there were NO rooms in properties on the ocean in the entire state of Florida from mid Oct to the end of the first wk of Nov. I was astounded because this didn't match the info that they had provided us in their resort directory. We are talking off season and still no availability. The agent with a very surprised voice came up with a studio in Fort Lauderdale but with no cooking facilities. Three weeks of having to eat in restaurants would have crippled us as the Canadian $ is 30% below the US$. We ended up settling for two weeks at the Doral Marriot just west of Miami that they said was on a golf course. (there was no golf course on the property) Then a unit at Ocean Point Marriot came up for our final wk up and we took it. The agent described all the points of the Doral property to us but neglected to mention that we were directly on a final approach flight path to Miami international airport which was only 1.5 miles to the runway. That means we could read what was on the underbelly of each plane that flew by every five minutes. We called Shell upon our return home, but they didn't do anything about it. Cindy, who is the supervisor's manager told us that we should have called them outright and after some questioning of her, she could have compted us a few free meals. WOW!!! It turned out to be my fault and not theirs. She even went so far as to say that in her 25 years at Shell, there was never a mention of Doral being in a flight path.

How gullible did she think I was? Taking a vacation from high stress work involves considerable money with the expectation that it will be restorative. We trusted what we thought were our agents at Shell Vacations, but they had no intention of following their promotional ethos.

It would be a good idea to avoid Shell Vacations if you aren't already involved. If you are involved....... be meticulous in your preparation and then the best of luck to you.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: I'd like points refunded for the two disasterous weeks spent..

I didn't like: Withheld vital info on the property they rented to us.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like