Contact Information

Shell Vacations Club Phone Numbers

Toll-Free Number:

  • (877) 743-5510 US and Canada

Direct Members Of Carriage Hills & Carriage Ridge:

  • (844) 233-5507

Direct Members Of Plaza Pelicanos & Sunset Plaza:

  • (844) 233-5504

Loyalty Program Members:

  • (877) 782-5702

Owner Services:

  • (877) 743-5510 US and Canada
  • (844) 233-5505 Americana
  • (844) 233-5502 Hawaii
  • (305) 925-3034 International
  • (855) 713-8170 Mon-Thurs 11 a.m. - 9 p.m. ET / Sat-Sun 1.30 a.m. - 9:30 p.m. ET
  • (844) 233-5503 Pacific, (Canadian Residents)
  • (844) 233-5508 Pacific, (U.S. Residents)
  • (844) 233-5509 West
  • (877) 743-5511
  • (866) 538-6480
  • (407) 370-6328
  • (407) 626-5222
  • (407) 626-2018
  • (407) 626-5193
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Corporate Office Address:

Shell Vacations LLC
6277 Sea Harbor Drive
Orlando, Florida 32821
United States



Other Info:

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Summary of Shell Vacations Club Customer Service Calls

00:50 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Shell Vacations Club to Ask about:

Activation/ Cancellation Question:

  • “To cancel a reservation”

Cards Question:

  • “I need to bank my points for this year and I cannot find my card. Also my password is t working.”

Payments and Charges Question:

  • “Payment info”

Other Question:

  • “About my membership”
  • “Dates”
  • “Check status of membership”

Shell Vacations Club Rating Stats

1.7 out of 5 stars
based on 19 reviews
See all 200 reviews

Rating trend


Shell Vacations Club Terms of Service
Shell Vacations Club Privacy Policy
Top Shell Vacations Club Services

Vacation Ownership, Customer Care

Shell Vacations Club Pros and Cons

Pros: Quality of the timeshare properties, Nice accommodations, I felt the property showed a lot a issue with, First couple years, Excellent resorts

Cons: Unwilling to negotiate a reasonable solution, Room showed is not example of those stayed in, High pressure sales staff, Being scammed, Being lied to when i joined


Shell Vacations Club is a company that provides different leisure and vacation products and services. This travel provider offers a wide range of different tours, vacation packages, car rental, tickets and hotel room booking options and many other services. In addition, Shell Vacations Club offers to buy its timeshare and obtain several free trips. It has a whole line of different membership programs due to which the member can get some discounts, rebates and other benefits. The number of destinations provided by Shell Vacations Club is huge.

Shell Vacations Club reviews and complaints

Shell Vacations Club is ranked 213 out of 1886 in Hotels and Resorts category

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