Shell Vacations Club - Decievement at its best
We purchased SVC in San Francisco CA.After a whirlwind of fast talk, lies and several hours we purchased what they convinced us was going to be a wonderful lifetime of vacations at virtually anywhere in the world.
The books they use to do the sales pitch are NOT the ones you receive in the mail. To begin with we did not get the paperwork in the mail until AFTER the time that we could resend the contract. The paperwork was shoved at us so fast with paraphrasing done that glossed over the facts. When we tried to read it we were hurried and not given the time to read, just told what it was because the time was late and we were exhausted.
We were told we could stay at the Fishermans Wharf and have tried to book for the last 4 years and have not been able to get a room. Told they are full. Since have found out that in fact SVC does not own these resorts but only has a block of inventory that it can use for re-rental. The value of the points continues to be of less value than purchased for.
All in all I can't even begin to tell you of the list of deceitful practices they use and not until you get into it and are able to study the books do you realize it. What you are told and the truth are as far apart as you could possibly get. When you call Customer Care the person you need is ALWAYS out of the office that day, never returns your call, and you can call anytime of the day, week or month and it is to no avail. We were told we could rent our points out if we wanted to but not only you can't rent them you can't give them away.
Am looking for class action lawsuit, and going to attorney general for help as well as Fair Trade Commission. I don't care how much we have lost, all I want now is to get out of contract and pay for my own vacations PLUS have money leftover. SVC and Equiant are blood suckers.
There is an old saying that you can tell a man to go to *** but if you tell him in the right tone of voice he will look forward to the trip.They use the right tone of voice for sure.