In October 2009 I received a message from one of your employees that my points had been merged. I had 2 banks of points. Steffani Trazzi's email to me said
Anna did receive your fax and the accounts have been merged. Your membership ID number is CACA06722500. Please let me know if I may be of further assistance.
Internet Fulfillment Specialist
Shell Vacations Club
600 W Chicago Ave Suite 690
Chicago, IL 60654
Toll Free 877.Shell. 10 opt 3
Now much to mmu surprise I find that when I banked my points this year, it did not include all of them. I had to try and schedule a vacation on short notice. WWell, My plan did not work and I had to change my reservation,. This cost me 20% point reduction and $25.00. Not to mention that I couldn't use all of the points so they just disappear. I want my points merged to one account so that I don't have to manage two. Your staff said it happened and now again, The customer pays. Please put the 20% points back on my account and credit my credit card. This was not my mess, it was yours!
Acct# Account Number: 101001784216 Member ID: CACA06722500