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This was our second attempt to transfer our points from Shell. The first time was for Europe a year ahead of time and that did not work at all. This time held its' own problems. For our three week vacation we transferred over into Marriott through the Interval program...
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1.0
I didn't like
  • Withheld vital info on the property they rented to us
#732183
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I have owned this timeshare for over 7 years now and have never been able to take the vacation we wanted. I have had points expire and have over 5000 now that I feel are useless. I have tried to give the timeshare back and they won't even take it. I wouldn't dream...
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1.1
I didn't like
  • Being lied to when i joined
#579004
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While trying to redeem a 159$ vacation voucher - all new rules emerged. We must pick 3 times we would like to travel at least 2 weeks apart - but we could have an "upgrade of 30$/night" and be assured of a spot. When things change so soon why would we have faith in a...
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Anonymous
SVC Customer Care

Hello Smf, We apologize your voucher booking has not gone the way you envisioned. We would be happy to work with you and our marketing department to facilitate your reserv...

#247479
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I am unhappy with the increasing fees applied by Shell Vacation Club. When we signed up we did not have enough time to read all of the documents, and it's true in the documents they have the right to increase the maintenance fees. How can U travel with these fees,...
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Anonymous
Scott

We are owners and we always receive information about the annual meeting and voting for board members.

Anonymous
Customer Care

Hello Marie, While maintenance fees are certainly subject to increase as we see costs rising across virtually all sectors, we always do our absolute best to keep costs down...

#237947
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