Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Value for money

I purchased a Shell Vacations Club membership in 2006, at the time of purchase Shell had RCI and Blue Green Timeshares as a partner.I never had a problem booking the location and dates I desired, with minimal lead time when Shell used these two partners.

This all changed when Shell switched from RCI and Blue Green to Interval International. Since this change I have had difficulty in booking a reservation. In order to get your desired reservation you must book one (1) year in advance, and this was never the situation with RCI or Blue Green. This tells me that Interval International lacks the inventory that was available with RCI and Blue Green, which is what I bought into when I purchased membership in SVC ten years ago.

I feel as though I was cheated given the fact that members had no say in switching to Interval International.

I would like to see SVC partner back with RCI and Blue Green to give members more vacation opportunities.In fairness to SVC, this is the only issue I have with them.

Review about: Shell Vacations Club Vacation Ownership.

Reason of review: Described above .

Preferred solution: Go back to RCI & Blue Green as Exchange Partners.

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