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July 4th, 2019 Independence Day from SVC

My wife and I have owned a Shell Vacation time-share at the Kauai Coast Resort @ the Beach Boy for several years.

I have been battling with SVC regarding the added "Other Expenses" that appears on a detailed Invoice of my Annual Maintenance Fees for the past 3 years. There are three added expense catagories that jump off the page that may anger you, as it did me...

First of the additional expenses is titled several ways, referred to as either (Uncollectibles/Bad Debt/ or Defaulted Accounts) they all mean the same thing.

SVC owners in good standing are being required to pay Maint. Fees for owners that have stopped paying their fees. In 2016 that category totaled $1,519,704 Million USD dollars! These unpaid fees of other owners, are being added to our bills.

I never signed up to pay for someone else's Maint. Fees, only my own!!

Second, Association Owned Inventory, SVC owners are being required to pay for Unsold Shell Owned Points, as well as confiscated points from foreclosures from unpaid fees. That amount is $1,838,553 Million USD Dollars!!

Finally, the AOAO, which most SVC owners don't recognize, it's an abbreviation for, Assoc. of Apartment Owners, it is the operating budget for the KCR (Kauai Coast Resort) at the Beach Boy, which covers the maintenance of the Beach Boy common areas, grounds, buildings, roadways, parking lot, landscape, pools.

It also covers the reserve contributions for the common areas. (The previous quote provided by Linda Kolstad, VP Executive with Wyndham AND President of the Shell Vacation

Finally, the AOAO, which most SVC owners don't recognize, it's an abbreviation for, Assoc. of Apartment Owners, it is the operating budget for the KCR (Kauai Coast Resort) at the Beach Boy, which covers the maintenance of the Beach Boy common areas, grounds, buildings, roadways, parking lot, landscape, pools. It also covers the reserve contributions for the common areas.

(The previous quote provided by an Executive Vice-President (L.K.) with Wyndham AND President of the Shell Vacation Club Homeowners Association). Talk about a CONFLICT OF INTEREST!!!!! The astounding annual amount for the AOAO is $4.4 Million USD Dollars in 2017. Shell Vacation Club is now owned by Wyndham, mainly because of SVC financial mishandling of their Income & Expenses.

I'm confident that the figures I've provided, are most likely higher given it's 2019 now.

The only question remaining is how do I signup for the, CLASS ACTION LAWSUIT against SVC & Wyndham. I believe that the Attorney Generals in Hawaii & California need to be involved in this multimillion dollar deception, it's criminal what they have been doing for years!!!

Walter Donaldson

Benicia, CA

Product or Service Mentioned: Shell Vacations Club Vacation Ownership.

Reason of review: MAINTENANCE FEES.

Monetary Loss: $2800.

Preferred solution: Price reduction.

Shell Vacations Club Pros: Excellent resorts, Especially the legacy in phoenix.

Shell Vacations Club Cons: Maintenance fee structure, Unwilling to negotiate a reasonable solution.

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