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1 of 1 Most egregious Inbox x John Truitt Aug 28, 2019, 3:55 AM (8 days ago) to nina.middleton So much to say about the hurt , anger and sadness these most egregious actions gave to me it bothers me most knowing how much it affected Mom. Facts: 2 never knocking or...
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Review
#1645698 Review #1645698 is a subjective opinion of poster.
Reason of review
many violations
Preferred solution
undetermined

Update by user Sep 18

I'm out over $7,000.00

Original review posted by user Sep 18

This company takes goes after the poor and helpless people of AMERICA!!!!
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Review
#1657821 Review #1657821 is a subjective opinion of poster.
Reason of review
giving hardship people hard time
Loss
$7
Preferred solution
Full refund
Tags
  • Being Lied To When I Joined
1.9
Details
Bought in Maui 12 years ago. Lots of promises, but found we rarely could go where we wanted to when we wanted to. Annual fees increased to a point where we could have just gone to a hotel and used the fee monies alone to vacation. Finally decided to give it up after...
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Review
#1596815 Review #1596815 is a subjective opinion of poster.
Pros
  • Nice accommodations
Cons
  • Would not give us our paid for points
  • Unwilling to negotiate a reasonable solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Deliver product or service ordered
July 4th, 2019 Independence Day from SVC My wife and I have owned a Shell Vacation time-share at the Kauai Coast Resort @ the Beach Boy for several years. I have been battling with SVC regarding the added "Other Expenses" that appears on a detailed Invoice of my Annual...
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Review
#1579533 Review #1579533 is a subjective opinion of poster.
Pros
  • Excellent resorts
  • Especially the legacy in phoenix
Cons
  • Unwilling to negotiate a reasonable solution
  • Maintenance fee structure
Reason of review
MAINTENANCE FEES
Loss
$2800
Preferred solution
Price reduction
We are long time Shell members. We booked a 3 bedroom suite at Peacock Suites about 6 months ago for 4 nights. We have family flying in from Hawaii to join us . We got a letter saying we were confirmed. We called the resort about a week before our checkin to ask some...
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1 comment
Anonymous
#1696149

They just resolved our case. They gave us 2 1-bedrooms for 4 nights for free.

I just wish they could have resolved it faster. It took about a week to get this resolved and tomorrow is check in day.

Review
#1549657 Review #1549657 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
We have been members for about twelve years now and the experience has been horrible from the moment we bought. They are dishonest about running credit checks, dishonest about the availability of rooms and resorts, dishonest about payments, and dishonest about the ease...
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Review
#1358207 Review #1358207 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$12000
Preferred solution
fix the stupid program
1.2
Details
Bought in 2002, paid in full. Tired of maintenance fees. Website does not provide the option to sell. Website is old and needs to be updated. Apparently Wyndham has bought SVC, but I never received information on the new owner and how it affects me. I am looking for a...
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1 comment
Anonymous
#1457021

I relinquished my "paid-in-full" ($21K) SVC ownership back to the company (Wyndam) through a program they offer called "Ovations". Call Wyndam for info. You won't get any $$ back but you'll be out from under the ever-increasing maintenance fees.

Review
#1182337 Review #1182337 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund
2.2
Details
We are owners and hate it. We regret it every time we deal with them. It’s nice to use it as an exchange through Interval but sealing with SVC makes me forget even that perk. Again this year for the 3rd year in a row we are slammed with a late fee for our annual owners...
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1 comment
Anonymous
#1426915

Inadequate complaint.

Too many unaddressed issues.

Cannot form an opinion based upon presentation.

DENIED.

Review
#1181179 Review #1181179 is a subjective opinion of poster.
Reason of review
Pricing issue
2.6
Details
Same experience as others and suspicious for intentional fraud. My zip code changed and no billings were received for 2-3 years. No phone calls from them and no e-mails. They deny getting mail returned as the rationale for no attempt to reach me. They did enroll my...
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Review
#1179597 Review #1179597 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
I've been an owner since 2006. I've been on two vacations. In received a call from Wyndham stating my points that I pay over $1200 a year for would no longer give me the same access as before and if I wanted to remain in the same standing, I would need to purchase more...
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Review
#1128339 Review #1128339 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$30000
Preferred solution
Full refund
Tags
  • Shel reservation agent
  • Timeshares
  • Meridian Equiant
  • Vacation Clubs
  • Vacation Exchange Scams
  • Scam
  • Class Action
  • Vacation Killer

Contact Shell Vacations Club Customer Service

Mailing Address:
Shell Vacations LLC
6277 Sea Harbor Drive
Orlando, Florida 32821
United States
Phone:
(877) 743-5510
All Shell Vacations Club Contacts
When the war started in Iraq I was due to retire from the serves in 6 month. I was stop loss and had to deploy to Iraq for 12 months to 16 months. At this time I was paying for Shell Vacations, every time you would go to the resort site you would have attend a meeting...
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Review
#1113557 Review #1113557 is a subjective opinion of poster.
Pros
  • I felt the property showed a lot a issue with
Reason of review
Selling the Timeshare
Loss
$90000