Galia G Axq

Bad service, old dirty resorts, no availability

Impolite customer service representatives, low availability, old not clean resorts, Not useful to have this time share, high cleaning costs.
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Loss:
$25500
Pros:
  • No pros
Cons:
  • All of the above

Preferred solution: Full refund

User's recommendation: Not to purchase it

Nolan Hgc

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Verified Reviewer

Not happy with Timeshare - Shell Vacation Club

I have been trying to get a response from Shell Vacations for almost a year! Other than continuing to take money for nothing-that has been their reply, NOTHING. For 10 years I have paid on this timeshare, never having used it at all. I contacted them after I became physically unable to travel due to injury. This company has no one there who has tried at all to help.
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Preferred solution: Full refund

User's recommendation: Don't waste your money.

Kursten Orh
map-marker Harper, Kansas

Unauthorized credit card charge

I checked my credit card an it showed an unauthorized charge by Shell Vacation Club of $59.95. I didn't know who these folks were until I looked it u and apparently they are some sort of "sidekick" affiliate of Club Wyndham. Contacting somebody to reverse this charge on a weekend is futile.
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User's recommendation: Check your credit card statements for unauthorized charges!

Tiffany A Vll

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Verified Reviewer
| map-marker Napa, California

Poor communication and customer service