Shell Vacations Club

In April I spent 4 hours in the phone with Shell to resolve the problem of my delinquent maintenance fee (one month). Ive had Shell for 20 years BTW and never had a problem since I set up auto pay.

But in April I was informed my fees were 1 year in arrears and I was in bankruptcy. Ok, got someone after 2 hours that seemed to help. The mistake was on their end, she re-entered my info, my credit card got hit. All good until next month.

Now they are sending me to collections. Now I want out and will put my maintenance fees in my savings account and go where I want. If only the customer service would respond to my letters as Im demanding everything in writing.

Ive even written to the CEO of Wyndham but crickets. Anyone gotten out of this timeshare?

On top of charging high maintenance fees after all the money youve already paid to become an owner (of points) they charge a large membership yearly fee. If both fees are not paid up, you lose your privileges of making any type of reservations using the points that you paid a high price for.

They get you no matter what!. I had to actually given back my 2 weeks Hawaii ownership because after years of owning and then suddenly becoming a widow I couldnt afford their high fees and could not afford getting my credit ruined by being in collections and paying collections fees. I had to give them back what I had purchased from them.

You surrender everything back to them. They never loseG!

I paid/settled and requested to close my account/membership with a collection company and Shell in 8/2020. And have receipts to show.

I even asked was there anything to sign both agencies told me no. Thought everything was done. 7/2022 over 180 day delinquency showed up on my credit report. Ive called Shell and held for hrs being dumped on all departments, hung up on explaining over and over again.

On multiple occasions their system was down for weeks. On 2 occasion I was told the account is closed and will send documents to exit. However I never received those documents. I was told to call the collection agency who got the documents however when I called Shell to inquire about something they stated the letter didnt come from them and it was not valid since it was dated 9/2020.

I was told that I never requested to close the account and that I should have requested the documents how were we suppose to know to close it is what I was told. I was told the collection company CANT exit me from Shell. Im told I have to bring the account up to date to begin the exit process. Lastly after being on hold for hrs again and on the phone with a rep for 2 Hr Shell once again said it was paid however the collection company would exit me from the account since they have my account which they dont.

I verified it. I have not received a bill a notice or email regarding over due payments till this day. I have completely been given the run around for over a month with no resolution but to make me pay again.

I filed numerous disputes and a complaint with the CFPB. This has completely ruined my credit.

Last year I never got any statement showing what I owed for maintenance fees. I tried to get onto Equiant where we normally go to make the payments and never could get on.

Didnt know what was happening because no one was traveling last year. I got a statement I think in February telling me I owed all the maintenance fees and all this extra fees. Pinnacle collection agency called and I set up payment arrangements to pay it all off. I started getting voice mails again so I called Pinnacle back.

Now they are telling me that the arrangements I made with their representative wont be honored and that Shell Vacations club is demanding that I pay everything by July.

Ever since this company was bought out it has been a lousy company.

It has probably been 3 years or so since I have even been able to get a resort booked. I want so badly to get out of this stupid timeshare!