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1.5
Details
Shell Vacations has a company that collects payments and maintenance fees. Equiant is that company and let me tell you, they are HORRIBLE. Shell backs what they do to their clients 100%, they don't set up payments correctly then charge you outrageous fees too boot. ...
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Review
#759277 Review #759277 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Problems with payment
1.0
Details
This was our second attempt to transfer our points from Shell. The first time was for Europe a year ahead of time and that did not work at all. This time held its' own problems. For our three week vacation we transferred over into Marriott through the Interval program...
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Review
#732183 Review #732183 is a subjective opinion of poster.
Cons
  • Withheld vital info on the property they rented to us
Reason of review
Poor customer service
Loss
$1500
Preferred solution
I'd like points refunded for the two disasterous weeks spent.

Shell Vacations Club Vacation Ownership Review

Don't trust them , got me for 11,000. Anybody want to get together and sue? Call me Angelo 602-826-2823
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Review
#709028 Review #709028 is a subjective opinion of poster.
Reason of review
Bad quality
2.3
Details
Pressured into purchasing points from Shell Vacations club now owned by Wyndam. Timeshare continues to sell worthless points yet will not refund my initial purchase. In May 2008, my girlfriend and I purchased 1,500 points from Shell Vacations Club West, now owned and...
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Review
#694168 Review #694168 is a subjective opinion of poster.
Pros
  • Quality of the timeshare properties
Cons
  • Being pressured into buying
  • Being lied to when i joined
  • Being scammed
Reason of review
Not as described/ advertised
Loss
$14000
Preferred solution
Full refund
2.3
Details
It is painfully obvious now, that the incessant selling of the timeshares/points ownerships over and over and over ad-infinitum has basically made reservations at most resorts practically impossible. The monthly 'dues', however, continue uninterrupted and with regular...
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Review
#694128 Review #694128 is a subjective opinion of poster.
Pros
  • Quality of the timeshare properties
Cons
  • Lack of choice and availability of the timeshare properties
  • High pressure sales staff
Reason of review
Unethical business practices
Loss
$3000
Preferred solution
Let the company propose a solution

Shell Vacations Club in Phoenix, Arizona - Buyer beware

1.0
Details
My husband and I have had Shell Vacation since 2006. Up until they went under Wyndham resorts, it seemed very easy. Now however (May, 2015) it is nearly impossible to get the weeks or times you want at any given resort. The number of points you need to do anything has gone up and if you don't mind sitting on the phone for long periods of time, you might get someone to talk to. We are currently consulting a lawyer to take legal action with regards to deceptive practices in selling points to new and current customers. I would not recommend this to any of my friends at this time. The trouble and effort to enjoy a vacation is no longer a pleasure with this organization or anyone associated with them. Buyer beware!
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3 comments
Anonymous
#1043101

I agree...it is getting near impossible to plan and

book a timeshare from Shell. Since Wyndham

took over and since they left RCI we have had

trouble getting the weeks we want.

But if you

are willing to pay alot more for the week there

is no problem. Unfair......

Anonymous
#1026393

I agree with all you have said. Shell has been a bunch of lies from day one.

Deception is their forte and service is something they have no idea what it means. I agree with legal action to save the rest of us poor saps that were lied to and deceived and who payed good money to only find out that we were being humiliated and cheated.

Anonymous
#1025526

I know how you feel until today i did not know Shell was bought out.Since day one we have had problems with booking anything. All you get is the run around and lied to.

They must spend a lot on training their employees because they are very polite and lie with such ease. Hating my Shell

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Review
#667734 Review #667734 is a subjective opinion of poster.
Pros
  • First couple years
Cons
  • Room showed is not example of those stayed in
  • Being lied to
  • High pressure sales staff
Reason of review
Selling tactics are forcefull and unclear. Lots of words
My husband and I bought a shell time share in HI. were told lie after lie. The yearly fees keep going up, we are NEVER able to book anything due to lack of availability. Every single year we have to settle for gift cards or banking points. We live 17 miles from one of...
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1 comment
Anonymous
#1011213

My wife and I have had similar experiences with Shell. Along with availability issues, points I thought we had accumulated were taken away when we didn't use them in two years.

The points could've been transferred for another two years for $189.00!

They bombard us with information designed to confuse, all the while increasing maintenance fees from year to year. Always a surprise when talking to them.

Review
#648601 Review #648601 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Not as described/ advertised
Loss
$40000
Preferred solution
Let the company propose a solution

Timeshare Review

1.0
Details
Shell vacations Rip off. Left us in s swap vacation in Florida with nowhere to stay. Stranded and lied to. Sent to a property that was not on their network. Charged fees higher then Room rentals
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Review
#644798 Review #644798 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
We attended a home show where Shell had an exhibit. We strolled by and the person at the booth asked if we could take a vacation in the next year. "yes," we said. Learning this was a timeshare deal, we explained we already had a timeshare and were quite content with...
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Review
#640761 Review #640761 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
My wife and I have been paying members of Shell Vacations (now owned by Wyndham) for several years. We originally owned a "deeded property" on the Big Island in Hawaii, but switched to the new, supposedly more "user-friendly" points system about 2 years ago. Since that...
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Review
#623299 Review #623299 is a subjective opinion of poster.
Reason of review
Not as described/ advertised