Shell Vacations Club
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John Truitt

Aug 28, 2019, 3:55 AM (8 days ago)

to nina.middleton

So much to say about the hurt , anger and sadness these most egregious actions gave to me it bothers me most knowing how much it affected Mom.

Facts: 2 never knocking or ringing doorbell walk in's with Do not Disturb on door by an African American man while I was out of town both times and the second time my Mother was in the shower!!!! All they told her was they thought the condo was empty but nothing else!

Again she is at 84lbs. Stage 4 , terminal abdominal and colon cancer in month 18 after only given 12 months to live. Also , the 2nd time it sent her to Chandler Regional with an uncontrollable heart rate / pulse.

Housekeeping knocking at 10:15-10:20

3 times!

Sunday Mom opened door to 2 police officers and an OVER ZEALOUS security guy wanting to kick her and I out! Literally smiling and saying the big boss wants you guys out (meaning Michele Caminidi) no doubt bc of my very direct and honest complaint to you.

Police and security said Monday by 11 and at 9 Mom opened the door to Caminidi and security letting her know she had 2 go!!!

Same day many security visits and calls as I with ALS did what I could to get all items out by 11. Had my driver pick Mom up and take her to La Quinta. I got everything out , called Wyndham Diamond and after they called LGR then said they could not help me and are only given 10 minutes to help and have to go!?? Called my attorney Bob Rucci and he said get out of there and stop communicating at that level.

Caminidi and subordinates defamed my character by saying I am not on Angels contract with LGR and did not believe I was even a Diamond member?? I never said I worked for the Angels or on a contract. I am close to many in the organization and do work for them from all levels. Rates for ANYONE were or are the same if not cheaper than the Angels $99 rate.

Ok , sorry but much more including condo issues and details that any executives and/or owners would be appalled at but I have to share this: Physically I needed help getting everything out but even a luggage cart was not allowed for me to use so I called a courier friend to get Mom's belongings including her medicine.

I paid him $100 but LGR MGMT refused to let him retrieve anything until I "squared up"!!! Mom's Eliquis , nebulizer and much more are MUST HAVE'S!! THEN after 5 on Sunday was told all belongings could be retrieved but only from 8-5 so I had to take Mom to urgent care for a breathing treatment!!

Mom cried most of Sunday night bc of their treatment towards both of us. I paid another $100 to get all belongings Monday.

I thank you and Mom thanks you ,

John Truitt

MLB Independent Scout

Trufitt Fitness Owner

Scottsdale, San Diego, Vegas

480-843-****

520-381-****

"It's better to be a lion for

a day than a sheep for years"

July 4th, 2019 Independence Day from SVC

My wife and I have owned a Shell Vacation time-share at the Kauai Coast Resort @ the Beach Boy for several years.

I have been battling with SVC regarding the added "Other Expenses" that appears on a detailed Invoice of my Annual Maintenance Fees for the past 3 years. There are three added expense catagories that jump off the page that may anger you, as it did me...

First of the additional expenses is titled several ways, referred to as either (Uncollectibles/Bad Debt/ or Defaulted Accounts) they all mean the same thing.

SVC owners in good standing are being required to pay Maint. Fees for owners that have stopped paying their fees. In 2016 that category totaled $1,519,704 Million USD dollars! These unpaid fees of other owners, are being added to our bills.

I never signed up to pay for someone else's Maint. Fees, only my own!!

Second, Association Owned Inventory, SVC owners are being required to pay for Unsold Shell Owned Points, as well as confiscated points from foreclosures from unpaid fees. That amount is $1,838,553 Million USD Dollars!!

Finally, the AOAO, which most SVC owners don't recognize, it's an abbreviation for, Assoc. of Apartment Owners, it is the operating budget for the KCR (Kauai Coast Resort) at the Beach Boy, which covers the maintenance of the Beach Boy common areas, grounds, buildings, roadways, parking lot, landscape, pools.

It also covers the reserve contributions for the common areas. (The previous quote provided by Linda Kolstad, VP Executive with Wyndham AND President of the Shell Vacation

Finally, the AOAO, which most SVC owners don't recognize, it's an abbreviation for, Assoc. of Apartment Owners, it is the operating budget for the KCR (Kauai Coast Resort) at the Beach Boy, which covers the maintenance of the Beach Boy common areas, grounds, buildings, roadways, parking lot, landscape, pools. It also covers the reserve contributions for the common areas.

(The previous quote provided by an Executive Vice-President (L.K.) with Wyndham AND President of the Shell Vacation Club Homeowners Association). Talk about a CONFLICT OF INTEREST!!!!! The astounding annual amount for the AOAO is $4.4 Million USD Dollars in 2017. Shell Vacation Club is now owned by Wyndham, mainly because of SVC financial mishandling of their Income & Expenses.

I'm confident that the figures I've provided, are most likely higher given it's 2019 now.

The only question remaining is how do I signup for the, CLASS ACTION LAWSUIT against SVC & Wyndham. I believe that the Attorney Generals in Hawaii & California need to be involved in this multimillion dollar deception, it's criminal what they have been doing for years!!!

Walter Donaldson

Benicia, CA

We are long time Shell members. We booked a 3 bedroom suite at Peacock Suites about 6 months ago for 4 nights.

We have family flying in from Hawaii to join us . We got a letter saying we were confirmed. We called the resort about a week before our checkin to ask some questions. They said they have no reservation for us.

We called Shell and asked for the confirmation number, but there was not one on the letter. They gave us the run around saying we should have called earlier since there was no number as though it was our fault. We sent them the letter and then we were told there were no more 3 bedrooms but they could get us 2 2-bedrooms and because of the mixup we wouldn’t have to pay any points. The agent in charge, Stacy, said she would fax over the information to the resort.

Later we called the resort and again to we had no reservation. We called again the next day, Saturday, and told owner services were closed on the weekend. So we called today, Monday, and they asked if Stacy sent us an email. She didn’t.

They told us Stacy is no longer on our case and we can’t talk to her. They were supposed to call us back by 1 and that was 3 hours ago. We are suppose to check in tomorrow and they still don’t have a reservation for us. So we don’t know what to do.

Owner services have been terrible, not helpful at all. They tell us one thing then don’t follow through.

If you are thinking of buying with Shell we would advise you not to. They don’t seem to care that they messed up and don’t follow through on what they promise.

We have been members for about twelve years now and the experience has been horrible from the moment we bought. They are dishonest about running credit checks, dishonest about the availability of rooms and resorts, dishonest about payments, and dishonest about the ease of using this program.

If you decide to have them take your monthly payments they may call and say that they did not receive payment (how this can happen if they are taking the payments out is beyond me). Additionally, they sell available rooms to other timeshare members and have over booked in the past, causing me and my family to have to find a different location at 11:00 at night. They run credit checks when they say that they haven't, and they are always booked despite the time of the year.

In fact it is so impossible to find an available room that I just attempted to call and book something for my best friends funeral in three weeks and they once again have nothing. This whole process has been horrible and has lead us to the decision that we might need to sell this blasted burden and never look back.

We are owners and hate it. We regret it every time we deal with them.

It’s nice to use it as an exchange through Interval but sealing with SVC makes me forget even that perk. Again this year for the 3rd year in a row we are slammed with a late fee for our annual owners fees. And fighting it only gets one into a nasty argument. It’s not that we didn’t try to pay in time but 1 year they claimed they didn’t receive our mailed check and the other 2 times we set up an automatic payment that would process in January 1st.

As SVC didn’t process it then themselves it made us automatically being late and they don’t give an option to process it before Jan 1st so it looks like a scam. Their website is *** and hasn’t been updated for years. And to top it all off one has to decide in August how the rest of the year will look like as then one has to bank the unused points for next year.

If banked and something comes up after that (like their extensive list of last minutes) then you’re out of luck. But if not banking points and then not using them bunt end of year means these points are being forfeited so for the remaining 4 months a last minute is pretty much not happening unless you have a working glass ball...

Bought in 2002, paid in full. Tired of maintenance fees.

Website does not provide the option to sell. Website is old and needs to be updated. Apparently Wyndham has bought SVC, but I never received information on the new owner and how it affects me. I am looking for a legal way to sell what I have to avoid paying a maintenance fee for a club I receive no benefit from.

My home base is San Francisco, but not a resort, so I only get a couple days a year in a hotel, which is not a resort as advertised. Recently tried to make a reservation, but no room was available.

Time to move on and consider other options for traveling. SVC has been used little and I feel any contract was misrepresented and has not provided the benefits they advertised, so to me this is fraudulent.

Same experience as others and suspicious for intentional fraud. My zip code changed and no billings were received for 2-3 years.

No phone calls from them and no e-mails. They deny getting mail returned as the rationale for no attempt to reach me. They did enroll my time share in an 'involuntary return' which I assume means they were taking my equity without due process...such as attempting to reach me or fixing the zip code. Payment was made immediately by phone as soon as I found there was a past due bill.

That contact was a result of my call to exchange; they had correct e-mail and phone all along. Thus, no effort by them to reach me by other means, a penalty for late payment caused by them and dilatory actions by requiring multiple calls to get resolution all while they planned to assume ownership.

If this is their standard policy its time for a class action lawsuit. Fraudulent/inept behavior combined with use of loopholes to reassume assets would be a slam dunk.

I've been an owner since 2006. I've been on two vacations.

In received a call from Wyndham stating my points that I pay over $1200 a year for would no longer give me the same access as before and if I wanted to remain in the same standing, I would need to purchase more points. Now, all I can do is bank my points with Interval Int'l and HOPE to get a vacation with my kids. I've banked my points twice now, one year in advance each, only to be told "sorry" nothing came up for you. Funny thing is, my parents own a different timeshare and when they ask for a week somewhere AFTER I did, they get the week, I don't.

Now, you must ask yourself "why" that is? It's a block...they're blocking us from using our points and stealing our money "legally" because our laws don't protect us from these scams.

When the war started in Iraq I was due to retire from the serves in 6 month. I was stop loss and had to deploy to Iraq for 12 months to 16 months.

At this time I was paying for Shell Vacations, every time you would go to the resort site you would have attend a meeting during the meeting they have salesmen keeping in a block of time that was mandatory to attend these meeting. The maintenance fee's from the purchase of time would increase at one point my maintenance fee was over 4000 a year. When I tried to sale the timeshare no one would even talk to me or I was just stuck with the toxic debt. I severed in the Army for 22 years after the deployment I had Hugh financial problem I suffer from PSD and I'm 90% disabled and its very difficult to get going.

Equitant Financial Services 5401 N Pima Rd #150, Scottsdale, AZ at (480) 444-**** has destroyed my credit. No one wants this toxic timeshare.

I purchased a Shell Vacations Club membership in 2006, at the time of purchase Shell had RCI and Blue Green Timeshares as a partner. I never had a problem booking the location and dates I desired, with minimal lead time when Shell used these two partners.

This all changed when Shell switched from RCI and Blue Green to Interval International. Since this change I have had difficulty in booking a reservation. In order to get your desired reservation you must book one (1) year in advance, and this was never the situation with RCI or Blue Green. This tells me that Interval International lacks the inventory that was available with RCI and Blue Green, which is what I bought into when I purchased membership in SVC ten years ago.

I feel as though I was cheated given the fact that members had no say in switching to Interval International.

I would like to see SVC partner back with RCI and Blue Green to give members more vacation opportunities. In fairness to SVC, this is the only issue I have with them.

My wife and I forcely purchased a time at Shell Vacation, now call Windham out of Napa California. It has been a disaster since 4years ago, everything they have promised are lies, misrepresentation.

We have tryied to use the share out fo Vino Bello where originally been purchased, made reservation two to three weeks in advance. We were put in the handicap section which we have told if there is a change we will be transfered in a regular unit.

That has never happened.we are extremely unhappy , we have contacted them several times to express our unhapipiness with their misrepresentation of their business practice, so far nothing has been resolved. We have owed 10.000 morgage plus 65.00 maintenance fee, 195.00 morgage loan every month.

I am victim of the Shell scam getting first duped into it by a boyfriend who thought it was a good investment and stated he would pay for it, then after the relationship ended and he is no where to be found. I paid the loan for 10 years per the contract agreement.

I was never to be the primary holder but ended up being that. He has managed to disappear having only paid 500.00 of the 1500.00 down payment. After 10 yrs of payments totaling 25K+ plus on a 13K+ loan, I thought I was free except for the maintenance fees I fell behind on. I received a letter in late 2013 stating I owed 3000 more on the loan.

The rep said it was a balloon payment for unpaid interest. I asked to speak to a supervisor and was told no one was available and some one would call me. They never called. No one could explain to me how I had a balloon payment.

This week I spoke to someone who acted as if they could help me and was told that my loan had been extended, and that was the reason for the 3000 more. No one bothered to inform me that my loan had been extended and I did not sign a additional contract to that effect I had experienced some financial problem after a divorce and was unable to make the 217.00 monthly payment so instead I paid 120.00 the first of the month and 140.00 mid month. for approx. 4 yrs.

I was informed that all those payment were late and applied mostly to interest an to late fees not to principle. I ask if I could possible make a settlement and was essentially told no. That the entire amount had to be paid because I had not made a payment since 2014 (paid an extra 1,000 then) Found out today the daily interest rate is .98 when my pay off of the loan had increased by that much since yesterday. Again tried to make a settlement and was told the supervisor agreed to remove all the late fees from 2015 and partially form 2014.

He offered me a $140.00 if I paid in full today. God should send bolts of lightening down on Shell, Wyndham, Equiant, Pinnacle and Meridian destroying all and every record of every customer they have ever had. The are without a doubt the most predatory underhanded, dishonest examples of legal chicanery and deception that has ever been practiced. The States that allow theses companies to exist under and in their jurisdiction should be ashamed.

That said: Is it possible to bring about a Class Action Suite against these people?

If anyone could shed some light on that possibility we could all maybe get out of this mess.

K. Spratley TN