Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Quality of Accommodation
Value for money

Bought in Maui 12 years ago. Lots of promises, but found we rarely could go where we wanted to when we wanted to.

Annual fees increased to a point where we could have just gone to a hotel and used the fee monies alone to vacation. Finally decided to give it up after all of these years and even then we got ripped off. Were told to use remaining points (12,000) immediately, so we booked airline tickets. Found out two weeks later that all points had been canceled.

Shell claims that this was clearly said. We never got this impression, or we would have used the points before calling Ovation to sell.

Lots of apologies and "I can understand how you're feeling, but........" So basically, they took back our last 12,000 points after week booked flights to finish our membership. If you get involved with this company, just remember, you were warned!

Product or Service Mentioned: Shell Vacations Club Vacation Ownership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $4000.

Preferred solution: Deliver product or service ordered.

Shell Vacations Club Pros: Nice accommodations.

Shell Vacations Club Cons: Would not give us our paid for points, Unwilling to negotiate a reasonable solution.

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