1777 Ala Moana Blvd, Honolulu, HI 96815, USA
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
1 comment

We are owners and hate it. We regret it every time we deal with them.

It’s nice to use it as an exchange through Interval but sealing with SVC makes me forget even that perk. Again this year for the 3rd year in a row we are slammed with a late fee for our annual owners fees. And fighting it only gets one into a nasty argument. It’s not that we didn’t try to pay in time but 1 year they claimed they didn’t receive our mailed check and the other 2 times we set up an automatic payment that would process in January 1st.

As SVC didn’t process it then themselves it made us automatically being late and they don’t give an option to process it before Jan 1st so it looks like a scam. Their website is *** and hasn’t been updated for years. And to top it all off one has to decide in August how the rest of the year will look like as then one has to bank the unused points for next year.

If banked and something comes up after that (like their extensive list of last minutes) then you’re out of luck. But if not banking points and then not using them bunt end of year means these points are being forfeited so for the remaining 4 months a last minute is pretty much not happening unless you have a working glass ball...

Product or Service Mentioned: Shell Vacations Club Vacation Ownership.

Reason of review: Pricing issue.

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Inadequate complaint.

Too many unaddressed issues.

Cannot form an opinion based upon presentation.